ID verification is required to sign a contract. The Verified badge shows who has passed it. The document and a photo of the person's face are checked by Didit. The name on the document replaces the name typed at sign-up, and the images of the document never reach OnRoom.
A rental request is not approved by an algorithm. It is voted on by the owner and by every flatmate already living in the home; a single refusal stops it. The flatmates read and write in the request's thread, alongside the candidate.
The compatibility percentage between two people is computed from ten concrete everyday situations that both answer in their flatmate profile: smoking, pets, daily schedule, dishes after meals, evenings in the kitchen or living room, what you do when something in the home bothers you, small household expenses, weekends, music, films and games in shared spaces, and parties. Age, occupation and budget are shown on the profile but do not enter the percentage.
The percentage decides nothing. It shows the differences before the matches, so the people in the home know what to talk about, and the vote stays theirs.
Reviews can be written only between people who rented the same home through OnRoom in overlapping periods, and they are published only when both have written or after 14 days.